Refund Policy
At KidzKnow, we strive to provide parents and guardians with the best educational activities for their children. We understand that plans can change, and we want to ensure that our refund policy is clear and straightforward for all our customers.
Eligibility for Refunds
Refunds may be requested under the following circumstances:
- If an activity is canceled by KidzKnow due to unforeseen circumstances.
- If you are not satisfied with the materials received and notify us within 14 days of delivery.
- If you mistakenly purchased an activity package and request a refund prior to accessing any materials.
How to Request a Refund
To initiate a refund request, please contact our customer service team via email. Provide the following details to expedite the process:
- Your order number
- The reason for the refund request
- Your contact information
You can reach us at:
- Email: [email protected]
Refund Processing Time
Once we receive your refund request, please allow 5-7 business days for processing. If approved, the refund will be credited back to your original payment method.
Non-Refundable Items
Please note that the following items are non-refundable:
- Digital downloads that have been accessed or used.
- Any activity or course that has been completed.
Contact Us
If you have any questions or concerns regarding our refund policy, feel free to reach out. We are here to help you and ensure your experience with KidzKnow is a positive one!
Thank you for choosing KidzKnow for your child’s educational activities!